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FAQ |
1. Hours of Service –
CTE’s Customer service is open from 8 a.m. to 4:30 p.m.
CTE’s Delivery dock is open from 7:30 a.m. to 12:00 p.m.
Vendors delivering freight to CTE must schedule an appointment through our
customer service department.
CTE has a guard on duty 24 hours a day, 7 days a week, 365 days a year.
2. Why does CTE need a 4-hour window to pick up your freight?
The window gives us enough time to pick up everyone in your area and to
allow for delays caused by traffic, accidents, bad weather, etc.
3. What is the latest time I can call or fax a pick up or delivery?
If you call or fax us before 4:30 p.m., we will schedule your request for the
next day.
4. Why does CTE want to know cubic feet?
The cubic feet tells us how much space your freight will take in our
truck. Knowing the cubic feet helps determine the equipment needed to pick
up freight in your area.
How do you calculate the cubic feet? Multiply the dimensions of your
largest box:
Length x Width x Height. Take that number and multiply it by the number of
cartons you are shipping. Divide that number by 1,728 (one cubic foot
12x12x12 = 1,728).
Example. You have 20 cartons of different sizes. The largest box is
5x10x15. What is the cube?
Answer: 20 x 5 x 10 x 15 ÷ 1728 = 8.68. When you round that figure up,
your total is 9 cubic feet.
If we are given the wrong cubic feet, we may send a truck that does not
have sufficient capacity for the freight in your area.
5. How long should I wait before calling CTE to make sure the customer
service department has received my fax?
Please wait at least 30 minutes. We process all requests as fast as
possible. If it’s a very busy day, like the end of the month or a Friday,
it might take a little longer. If you’re faxing just before 4:30 p.m.,
wait at least 30 minutes. Please leave a phone number to reach you, in
case we have a question about your request.
6. What if my freight is not completed by the ready time?
If you’re not going to be ready, please call as soon as possible before
your scheduled ready time. It saves us from making an unnecessary stop.
Maybe we can get your freight later that day when it is ready. In some
cases you might have to pay a fee if we have to reschedule at a time later
in the day.
If the driver arrives to your facility and the freight is not ready, we
might charge you a waiting fee or second pick up fee when we return. If
you are shipping to multiple DCs, and some of the orders are ready, give
those to the driver and reschedule the rest for tomorrow. Be aware of
cancellation dates.
7. The CTE driver was here for 30 minutes and then he left because the
freight was not ready. Is he going to come back?
We get hundreds of pick up and delivery requests each day. Many days, our
drivers are pressed for time due to the heavy volumes.
We factor in a certain amount of time to count your freight, sign the
bills of lading, and load it into the truck. That amount of time depends
on a number of factors which you as a shipper control.
When a CTE driver arrives at your dock, please have the bills of lading
prepared and the freight staged. Please make sure that the carton totals
are correct. The quicker we can get your freight, the quicker we service
the next shipper.
*** CTE has a pick up/delivery form you can use to fax your request.
Please ask us to fax you one or you can down load a copy here.
8. Why is it important to mark my freight PREPAID or COLLECT?
If you incorrectly mark your bill collect, we bill the retailer. When the
store realizes you made a mistake, you could get a chargeback.
Please mark your bill prepaid or collect. If there is not a box for you to
check prepaid or collect, please write it on your bill in capital letters.
9. What is CTE’s SCAC code?
CTE’s SCAC code is CAIE.
10. Where can I get a Vics bill of lading?
You can get a copy from this web site if you have Microsoft Word. http://www.vics.org/ds.htm
If you cannot access this, we can fax you one.
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